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Blue Prints: Managed Print Services (MPS)

Welcome to Blue Prints: Saint Louis University's Managed Print Services (MPS) program. Blue Prints represents a comprehensive solution for managing printing costs, including toner and other supplies. Blue Prints also ensures a higher level of customer service, increased document security and supports SLU's sustainability initiatives.

The University has partnered with SumnerOne to deliver our current managed print program.

Printer Support

  1. Email SumnerOne Dispatch
  2. Call via SLU ITS at 314.977.4000.
  • Option 6
  • Option 1 - provide the customer service agent the equipment ID number (silver tag located on the front of the device).
  • Hours of operation at SumnerOne are 8 a.m.-5 p.m.
  • A voicemail option is available if you need to call after hours.
  • When calling the helpline, provide the following information:  
    • Equipment ID number (silver tag located on the front of the device).
    • Your contact information
    • Software versions, models, OS version, etc.
    • Description of the issue
    • Description of how the issue impacts business
    • Error codes received
    • Screenshot of errors or failures

Move, Add, Change or Dispose (MACD)

To request a move, add, change or removal (MACD) of a Kyocera device from your location, please contact Business Services and SumnerOne Dispatch. Once your email been received, a representative from SLU Business Services and the SumnerOne team will review the request for approval. Once this determination has been made, either Business Services or SumnerOne will contact you regarding your request.

The equipment should not be moved, removed or relocated by the end user or department. All moves, relocations and removals must be coordinated through the MPS program to ensure accuracy of University records and limit potential liabilities resulting from damaged equipment. Departments are responsible for lost or misplaced equipment. The department account will be charged for the full payment of any lost equipment.

Blue Prints FAQ

What is the Blue Prints program?

Blue Prints is a SLU-wide managed print services (MPS) initiative to centralize the management of all printers, copiers, scanners and fax machines with one exclusive vendor that specializes in document management. Benefits of the project include:

  • Providing newer and more efficient technology
  • Helping make a positive impact on the environment by reducing paper and energy consumption, greenhouse gas emissions and landfill waste
  • Reducing print output cost
  • Improving quality of customer service, response time and repairs.
  • Proactive service and support
  • Standardization of equipment and supplies
What are some tips for conservation in an office?

There are multiple ways to conserve in your area:

  • Share documents among your peers instead of printing multiple copies.
  • Re-examine office processes; can you use electronic document storage instead of printing hard copies? Use email and scan-to-file options. When you need to print, use paper efficiently.
  • Use e-mail and scan-to-file options.
  • Print duplex (double-sided) wherever possible. Use paper as efficiently as possible.
  • Recycle.
How do I add or remove users from our print group(s)?

Submit a service ticket via AskSLU. Please note the process can take three to five business days.

What criteria are used to determine the department's equipment needs?
The MPS team meets with department representatives to evaluate equipment needs. Once those needs have been identified in conjunction with the department, an order is placed for the equipment.
Will training be provided if I receive new equipment?
 SumnerOne will provide on-site training for all devices placed under the Blue Prints MPS program. If there are additional questions after your initial training, please feel free to contact Marty Carter with SumnerOne after implementation. 
What will the supplier's response time be?
Specific service levels were negotiated into the SumnerOne MPS contract. SumnerOne will provide a break/fix response time of under four business hours during normal working hours (Monday through Friday, excluding holidays) from 8 a.m. to 5 p.m. CST, and break/fix resolution by the next business day. End users will typically have an alternate device to print to if their primary device is being serviced. SumnerOne will provide on-site service technicians to support ongoing device maintenance operations.
What is toner fraud and how could this impact my department?
 

Toner fraud is typically conducted by telemarketers who misrepresent themselves as copier/toner sales staff or authorized representatives. They may have information about your copier equipment and use this to:

  • Invoice you for goods not ordered;
  • Ship non-Kyocera toner to your location and invoice you for it;
  • Encourage you to accept a "free gift" as a ploy to ship you unordered merchandise and associated invoices

What you need to know:

  • Your department should never receive a separate bill for toner associated with Kyocera devices. The lease and usage rates negotiated by SLU Business Services includes consumables, parts (e.g., toner, fusers, rollers, etc.) and repair; the cost of paper is excluded.
  • SLU Business and Finance will internally bill the cost center(s) provided during your implementation for prints/copies made by your department.
  • Departments should not receive separate invoices from SumnerOne.
  • Please contact the SLU Business Services department immediately if you suspect a toner fraud situation. Never pay invoices that seem suspicious without first bringing them to the attention of the Business Services team.
What is the recycling process for used toner?
 

Under the Blue Prints MPS program, recycling is a simple process that can be followed in just a few steps.

Kyocera

  1. Request a pre-paid Kyocera recycling box from the SumnerOne Supply Team. 
  2. Fill the box with used Kyocera consumables (e.g., toner cartridges, drums, fusers, waste bottle containers, etc.). Each recycling box can hold anywhere from 6-13 items depending on the size.  Remember to use the plastic bag that's included, to line your box.
  3. Seal and return your filled box. 
  4. Place a facilities service request in fm:workplace\facilities maintenance\new service request.  Select Distribution Services for the category.  Select recycling - pick-up for the activity.  Select recycling - pick-up for the services.  Facilities will have the package picked up and shipped back to Kyocera. 

Canon

  1. Request a pre-paid Canon label.
  2. Seal and return your filled box. NOTE: UPS will charge a pickup fee if a pickup is scheduled online or over the phone. To avoid this charge, drop it off at a local UPS Store or give it to a UPS driver when they are on site. 

Thank you for your part in recycling responsibly.

What is a key device contact?

Key device contacts (KDCs) are the department's point-of-contact for the management of SumnerOne print devices in their area (e.g., consumables orders, support coordination). KDC contact information (name, phone, and email) is provided to SumnerOne and is directly associated with devices in the department to which they are assigned. KDCs will receive a separate training as part of the Blue Prints MPS implementation for their department. Primary responsibilities for a KDC include:

  • Management of device consumables (e.g., toner orders, replacement, recycling of used toner)
  • Support liaison between SumnerOne and the department, KDCs are copied on incident tickets submitted for the devices they support
  • Provide troubleshooting assistance to SumnerOne Support Team (as needed)
  • Routine maintenance: Cleaning glass surfaces, installing consumables, assistance clearing paper jams, basic troubleshooting
How do I change the primary or secondary key device contact for my SumnerOne device?
  • Contact Business Services.
  • Please be prepared to provide the serial #, location, and name, phone, and email of the new KDC.  The serial number can be found on the soliver tag on the front of the machine.
How will my department be billed for print/copy usage on SumnerOne devices?
SLU Business and Finance will internally charge departments (via journal entry) for prints/copies against the cost center(s) your department provided during your implementation. Monthly totals for each month's usage will be charged to your respective cost center(s) to cover the device(s) that support your area.
Will I be able to scan color documents?
 Yes, all the multifunction devices (MFD) will scan in color, including the B&W MFDs. Refer to the user manual for your device for specific instructions.
How long are jobs held in the device queue?
Jobs left in the queue will be deleted after eight hours.
Once I print to the print queue, can I delete the document?
Yes, there is a delete print job feature at the device that you can access on the printer's touch screen. Note that jobs left in the queue will be deleted after 8 hours.
We are low on toner, how do I order additional toner?
  • Toner is monitored remotely and automatically shipped to the site when it reaches a specified level.
  •  If for some reason you have not received a toner shipment or want to make sure toner has been ordered, please email SumnerOne Supplies.
How do I print large jobs?
For large print jobs, including brochures, pamphlets, and specialty printing applications, please contact the University's Pius Library.
How do I handle print/copy consumables for SumnerOne devices?

Paper

  • Paper is not included in the SumnerOne MPS program. Departments should continue to order paper supplies through their established vendors.

Other Consumables (Staples)

  • After a device has completed the implementation process and SumnerOne's systems have begun tracking the device, toner consumption levels are proactively monitored. Typically, when toner levels reach a 20% availability threshold, the device sends an alert to the SumnerOne Helpdesk. SumnerOne then proactively mails replacement toner to the KDC.


If for some reason, your machine issues a low toner alert and you have not received an email informing you of a toner shipment, you should contact SumnerOne Supplies.

What if I need assistance installing supplies?
  • During the implementation process KDCs are provided with training that covers installation of consumables.
  • KDCs may also contact the SumnerOne Dispatch if further assistance is required.